Gleads - Business Outsourcing Services

Business Analyst


Job Description

– Acting as a bridge between the business and IT.

– Working on projects managed in both traditional and agile driven methodologies.

– Understanding and analysing  business problems needs, goals, risks, and objectives.

– Consulting with users to define needs or problem areas and determines scope of investigation required to recommend possible solutions.

– Facilitating workshops, risk assessments, focus groups, and meetings with project stakeholders, user groups, product owners and other subject matter experts to – elicit, gather, analyse, and document requirements.

– Translating business requirements into functional, non-functional, and system requirements to include business processes, workflow diagrams, use cases along with requirements of user experience, system access, data integration, UI integration, data entry and reporting.

– Managing the product backlog and writing user stories with detailed acceptance criteria.

– Writing and maintaining requirement documents such as Business Requirement Document, Functional Requirement Specification, etc.

– Working with design team on product design or designing application wireframe when required.

– Writing user manuals, conducting user training sessions, tracking feedbacks, and facilitating UAT.

– Supporting product owners through Scrum activities or playing the role of product owner when required.


– Excellent understanding of Agile and experience working in Agile driven environments with working knowledge of Agile tools (JIRA/Confluence).

– Superior ability to translate business requirements into functional, non-functional, and technical requirements.

– Knowledge of UML, BPMN, or other modelling techniques.

– Excellent understanding and demonstrated experience of end-to-end testing.

– Experience in the UI/UX or understanding of user-centric mindset.

– Outstanding presentation, communication, and technical writing skills, with the ability to convey simple and complex information to technical and non-technical audiences at any level.

– Ability to effectively manage changing scope through Agile delivery.

– Demonstrated analytical and problem-solving skills with strong attention to detail.

– Demonstrated progress management and planning skills.

– Adaptable, fast learner and proactive.


– Attractive salary from 10.000.000 VND to 18.000.000 VND

 – Probation period: 2 months.

– Able to develop in an international workplace that is disciplined, professional, cooperative and dynamic.

– 13 days Annual leave.

– Able to gain advancement opportunities.

– Fully benefited according to labor regulations: Social insurance, Health insurance, Unemployment insurance, December bonus, etc.

– Teambuilding (internal or abroad): Twice a year.

– Enjoy self-served lounge with coffee, tea, snack, etc.

– Enjoy monthly Happy Meal, Birthday Party, etc.

– Saturday and Sunday breaks.

– Office hours: 9:00 – 12:00, 13:30 – 17:30 from Monday to Friday.

Please send your CV to via email